Freight and Delivery
Orders will be sent via our nominated carrier on your behalf and all freight costs are invoiced directly to you. (Free Freight options excepted) Delivery dates are given in good faith having regard to known conditions at time of quoting and we will endeavour to meet your specific order and delivery dates. However, delivery time is subject to possible changes in shipping schedules, strikes, carrier delays, accidents etc. and we are not liable for damages or penalties arising from delays in delivery.
Orders will be picked and dispatched within 5 working days of confirmation, and delivery times will vary based on destination and transport schedules. Please provide clear delivery instructions for delivery during business hours between Monday and Friday. Apartment blocks, high rise buildings, blocks of units or flats may have restricted access and you must notify us so that special arrangements can be made.
If no one is available to sign for the goods, the freight carrier will leave a note at the delivery address and the goods will be returned to the carrier’s local depot. Freight companies will not leave goods at delivery addresses if there is nobody to receive the goods. In this event, you will need to contact the freight carrier directly to make further arrangements for delivery and incur any additional delivery charges at your own expense.
Faulty or Damaged Goods
Please check the goods before signing for delivery and if you have any concerns note them on the delivery receipt and ask the driver to initial them. If possible, take a photograph of the fault or damage and notify us within 24 hours of receipt of goods.
If goods have been damaged in transit you will be offered a replacement item and if there is no replacement item available you will be offered a full refund as per the conditions of our Returns policy. If you have arranged your own freight carrier we will not be liable for any damage in transit. If incorrect goods have been delivered to you please notify us within 24 hours and we will arrange for the collection of the incorrect goods and replacement with the ordered goods, or alternate action to satisfy you.